Using The Power of Habit by Charles Duhigg to discuss the Cue, the Routine, and the Reward, but through the lens of the customer journey.
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In this super special edition of the Caged Vision Podcast, I interview Brigadier General (Brig Gen) Shawn Campbell. We discuss his nearly 3 decades of leadership in the US Air Force and newly minted US Space Force. Brig Gen Campbell dives into how doing things...
"There is no limit to what a man can do or where he can go if he doesn't mind who gets the credit." This is from the plaque that sat on Ronald Reagan's desk during his presidency. Could it be that President Reagan was actually a member of a Secret Society? Well,...
Strategies (like Legos) to Improve Customer Experience So You Build Trust and They See AND Experience Value You've seen it well done and you've been super frustrated when its not… When you purchase a product or service, you're expecting a certain amount of value....